ORDER PLACEMENT & MINIMUMS: There is a $50 minimum on all orders. An additional $3 service charge will apply to any orders not meeting the $50 minimum plus regular freight charges. Orders may be placed by calling 1-630-761-9337 or email to email@example.com or use our website online store, once you have received a login & password from your account rep. Payment terms, on approved credit, are Net 30 days. We also accept Visa, MasterCard, Discover and American Express with no surcharge. Please check with your rep for details for 2nd day or next day air rates. All orders are subject to acceptance and confirmation by Image-Pro Services & Supplies, Inc.
PRODUCT WARRANTY: Our remanufactured and compatible cartridges for copiers, printers, and fax machines are warranted to be free from defects in material and workmanship and performance for a period of 1 Year from the date of purchase. If at any time during the warranty period, Image-Pro Services & Supplies, Inc. compatible parts and supplies fail to perform according to the aforementioned, Image-Pro will replace the item or credit the full purchase price. All returned cartridges are weighed and compared against the full and empty weight, if a cartridge is found to have less than 10% of the original toner or ink, then no refund will be given. Image-Pro's warranty coverage does not include freight related damage or improper installation, storage, or abuse of the products. Image-Pro's liability is limited to the purchase price of the product that is sold. Image-Pro will not be held liable for incidental or consequential damages of any kind. Buyer accepts full responsibility for use of said products. Warranty is void if cartridge labels have been removed.
RETURNS: You may return an item for refund or replacement within 30 days of the shipment date. Shipping and handling charges are non-refundable. Prior to returning any merchandise (defective or otherwise) customers must contact Image-Pro Services & Supplies, Inc. to obtain a Return Authorization (RA) number and shipping instructions. All non-defective returns must be in resalable condition and in the original packaging and are not older then 60 days from date of purchase. A 15% Restocking charge will be applied to all non-defective items. All returns must be accompanied by the RA. When you return an item, follow the instructions on the RA, and most importantly, please indicate the reason for the return. If you paid for your order by credit card, a credit will be issued and will appear on your billing statement. If you are on open account, a Credit memo will be issued and applied to your account.
Your RA will indicate where you need to send your return. If you have any questions regarding your order, please feel free to contact us at: